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Cost is the big issue for travel buyers

05 Jan 2012

According to a survey conducted by the Business Travel Show cost will remain the big issue for buyers in 2012

Over 250 corporate travel buyers took part in the survey which also revealed the Olympics, the introduction of stronger travel policies, the economy and the rise in travel alternatives as other issues facing the industry.

“As we head into a year of economic uncertainty and increasing hotel, fuel and ancillary fees, such as APD, it’s no surprise that buyers are worried about keeping costs down,” says event director, David Chapple. “The impact of the Olympics on hotel availability, commuting disruption and reduced demand also explains why buyers are expecting to feel a ripple effect from London staging such a massive event.”

Buyers also claimed the biggest change in their buying for 2012 will be greater cost scrutiny, followed by enforcing policy compliance (21%), fighting for more from suppliers (19%), introducing new technology (online booking, mobile, etc.) (17%) and increasing the use of travel alternatives (3%).

When asked what their top tips were for getting better deals as budgets continue to be squeezed, more than one third of buyers insist on booking ahead; one in three said shop around; almost a fifth recommend good old-fashioned haggling; eight per cent demand increased policy compliance and five per cent spend less by travelling less.

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